Roofing companies · Oklahoma City, OK
After a hailstorm the phone does not stop, and Wes was on a roof for most of it. The calls he could not take went to the next company on the list.
An illustrative example, not a real customer. The business and the figures below are invented to show what the product does.
What changed for Hollis Roofing
- +52
- inspections booked
- 100%
- of storm-week calls answered
- 0
- callback backlog
The problem
Storm weeks produce more calls in seven days than the rest of the month combined.
Crews and owner are all on roofs exactly when the phone is busiest.
Insurance claim detail got collected inconsistently, which slowed every job that followed.
What we set up
Answers every concurrent call during a surge rather than queueing them behind one person.
Books inspections straight onto crew availability without anyone triaging a list.
Collects carrier, claim number, and date of loss on the first call, every time.
Where it landed
Fifty-two additional inspections booked across the following storm cycle.
The post-storm callback list stopped existing.
“Last hailstorm I lost a week to the callback list. This one there wasn’t one.”
Put us on your line
Keep your number, or take a new one. Either way you are live the same day.
Or read what an AI receptionist costs before you set anything up.