Home services · Winnipeg, MB
A plumbing shop in Winnipeg where every call arrives with somebody’s hands under a sink. This is what an AI answering service for plumbers does with the emergency, the estimate request, and the call that lands mid-job.
What changed for Meridian Plumbing
- $24k
- in monthly work recovered from missed calls
- < 30s
- to route a genuine emergency to a technician
- 1
- evening a week spent on scheduling, down from five
The problem
Every call arrived while someone was under a sink with wet hands. Answering meant stopping the job; not answering meant losing it.
Emergencies and estimate requests sound identical for the first ten seconds, so everything got treated as urgent, or nothing did.
What we set up
Emergency criteria are written into the escalation rules: active leaks, no heat, sewage. Those transfer to the on-call technician immediately.
Estimate requests and routine service are booked straight into the schedule with the right job duration and travel buffer.
Customers calling to move or cancel are handled on the line, with the schedule updated before they hang up.
Where it landed
Technicians stay on the job, and the phone stops being an interruption to the work it books.
Real emergencies reach a person in seconds; everything else is handled without one.
A customer chasing a booking gets picked up and told where it stands, instead of ringing out to voicemail.
“The best part is not the bookings. It is that nobody phones me at 6pm to ask where the van is.”
Put us on your line
Keep your number, or take a new one. Either way you are live the same day.
Or read what an AI receptionist costs before you set anything up.