Beauty & aesthetics · Calgary, AB
A colour salon in Calgary with the phone problem every salon has: colour keeps a stylist in the chair for three hours, and the caller who hits voicemail books down the street. This is what an AI receptionist for salons covers across a normal week.
What changed for Northstar Salon
- 62
- additional appointments booked per month
- 0
- calls to voicemail during service hours
- 11 hrs
- of team time reclaimed each week
The problem
Colour work is two to four hours in the chair, and the phone rings the whole time. Every missed call was a caller who tried the next salon on the list rather than leaving a message.
Evenings and Sundays were worse. Anyone calling outside opening hours got the machine, and by the time the owner worked through the voicemails on Monday, half of them had booked somewhere else.
What we set up
The service menu, colour timings, and per-stylist schedules came in from the salon website, and were corrected in the dashboard in one sitting.
The existing salon number forwards to us, so the number on the window and on Google never changed.
Colour preferences are written back to the customer after each call, so a regular asking for "the same as last time" gets the same formula.
Where it landed
Calls are answered during service, and the caller gets real availability instead of a promise to call back.
A client who needs to move a booking gets it done on the phone at any hour, without anyone in the salon stopping mid-colour.
The evening callback list is gone.
“I used to finish a colour and find nine missed calls and voicemails. Now I finish and find those clients answered, with bookings already in the calendar.”
Put us on your line
Keep your number, or take a new one. Either way you are live the same day.
Or read what an AI receptionist costs before you set anything up.